Your online service management guide book! Each of the
documents on this page has been specifically written to make sure you
get the most value from it. These tools are light on theory and heavy on
practical common sense and experience, ensuring you get maximum value
from the time you spend reading them.
Browse the free documents, and if you have a specific project or service
management programme underway, invest in the ones to buy. We know you
won’t regret it!
Practical Service Management aims to help and support small business,
charities and not for profits in their service improvement programmes.
Collaborate with Practical Service Management! Got a document you think
would be helpful to our users? Send it to
marketing@practicalservicemanagement.com, and our editors will
review it. If it meets our core values, we will market your document on
line for a small percentage. If your document doesn’t sell, it won’t
cost you a penny!
Document Name:
Standard Service
Catalogue Template |
Description:
Provides a template
for a standard Service Catalogue as well as a brief overview of the
information that should be documented in each section |
| Price: Free |
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Download |
Document Name:
Service Management
Tool Selection Standard Tasks - Project Plan |
Description:
This provides an
outline plan for selecting and implementing a service management
toolset, and can be customised to suit the needs of your project. |
| Price: Free |
|
Download |
Document Name:
Standard Operational Level
Agreement Template |
Description:
Provides a template for a
standard Operational Level Agreement (OLA) as well as a brief
overview of the information that should be documented in each
section |
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Document Name:
Standard Supplier and Receiver
Agreement |
Description:
A supplier and receiver agreement
is used to informally document agreements between teams, and should
be used as a precursor to the agreement of SLAs or OLAs |
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Document Name:
Standard Service Level Agreement
Template |
Description:
Provides a template for a
standard Service Level Agreement (SLA) as well as a brief overview
of the information that should be documented in each section |
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Document Name:
Service Support Toolset Review
Checklist |
Description:
This document provides a set of
tailored questions to allow you to review Service Support toolsets.
The questions look at the overall package as well as individual
disciplines such as change, config and release and ensures you get
the right tool to meet your budget and needs. |
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